this is a big issue in healthcare, a chunk of my last company's revenue was doing MDM for large medtechs.

Interesting. Was that a MDM focused product for healthcare or something more general infra wise like Informatica?

I don't have much context in the healthcare space and the challenges that exist there. We've been mainly talking to people in fintech, supply chain, and sales & marketing, which is primarily where I ran into this at past roles.

the product was commercial analytics for healthcare sales teams. We worked with our customers (medical device & biotech commercial teams) to define granular patient cohorts (patients with a specific disease and specific pattern of treatment) and then analyzed provider (doctor / facility) interactions with those patients.

One onboarding problem was always - here's what I know about the doctors / facilities I care about, help me understand what I don't know. Well, what they knew was usually in a CRM, with very poor hygiene, or some ERP - dat assembled by hundreds of sales and ops people over years, sometimes decades. So generally the first step for us was to do an MDM exercise to join their data to ours.

This had a huge pay-off for both parties. For us we were able to make our product much more useful to them. For them, they now had a map of their territory they could use across multiple business units, multiple therapeutic areas (these usually operate independently and sometimes sell to the same buyers!)

I'm seeing the same opportunity/challenge in my new company, but this time focusing on the supply chain of these companies.

Super interesting. I had the same experience trying to connect a CRM with various tools and the data was typically an absolute mess. It's a hard problem.

Would you be open to chat further? I'm not sure if I can help you or not without learning more, but I'd love to better understand what you're seeing at minimum for research purposes. My email is in my profile.

they have to say this to safe face. people who're interviewing most of the time can't even tell if it's a 50% engineer

dodged a bullet. this guy is an asshole, regardless of his skills. imagine him interacting with junior devs

might have been QSBS, so no taxes < $10m

This is valuable in the sense that it accomplishes like 80% of what you need to think about when establishing a doc like this, and the open source nature of it is novel because you can crowd-source updates more effectively than via a comment section.

The value is that marketing & sales are easily the harder discipline for most SaaS businesses.

Exactly. Why wouldn't you want to increase your sales reach? I think there's a subconscious bias on HN and similar spaces against anything that indicts the "if you build it they will come" dream.

There's also customer support. A B2B software vendor might want to let someone else do a B2C or B2B in some niche they don't have time for.

As a different point of view, I work w/ my designer in Figma, and the collab features are a must-have. Our iterations are much faster in Figma than they would be on static files shipped via PDF, or whatever it would be.

I've worked with designers in tandem as well, sharing screen, sitting next to each other, and in online real-time. Real-time collaboration is a way to collaborate, not the only way.

these folks are in Western Europe, and I'm on PST. So it's all async.

We switched 3 times with 0 downtime. Linode > Google > Azure > AWS. Chasing that sweet startup package at each place. We stuck with AWS.

Completely agreed. Customer success is what gives a middling product the time and space to turn into an ATM machine.

I was in the same situation. My co-founder and I split responsibilities and I moved into a sales role. It was difficult at first, but like anything, learnable.