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He's not very good as the public face of Google, is he?

Especially as his privacy blind spot corresponds to the one PR topic that has the ability to genuinely harm Google.

I wonder why the geek-friendly faces of Sergey and Larry don't appear more often and why someone doesn't persuade Eric to stay in his lair, errr, office a bit more.



No, he's not a good public face is you are want to hear him tell you what you want to hear. He is an excellent public face if you want him to tell you want really went down. It's refreshing and encouraging. No company should have to play to the lowest common denominator.


No company should have to play to the lowest common denominator.

Well, if you boast that you have hundreds of millions or even a billion users... You might want to spend a lot of time thinking about the lowest common denominator.


I understand what you mean, and why you say it. I do, however, disagree. From a pure business stand point, it makes sense. From a technological stand point, I think it hurts them. I'm having a hard time expressing this nicely, so I'll say it plainly as a I can. Hopefully no one takes offense.

I don't want Google wasting time on things that are only there because people are dumb. I'd rather them spend time on things that help people get smarter, not allow them to remain ignorant.

Again, this is a lot harsher than I intend, so hopefully you understand the meaning. My apologies in advance.


I don't want Google wasting time on things that are only there because people are dumb. I'd rather them spend time on things that help people get smarter, not allow them to remain ignorant.

I think we are in violent agreement on this principle. In the case of Buzz, I think they failed us both. I understand we shouldn't have to build software that throws up massive confirmation dialogs "Really, REALLY publish those public photos on Picasa of you mountain biking on a "sick day" to the following 12 frequently emailed people at your workplace including your boss and the dragon lady in HR?"

But at the same time, making people smarter shouldn't mean making people figure out the non-obvious consequences of the choices you give them. I still can't figure out exactly how the original Buzz worked or didn't work... I think it boiled down to whether you created a profile, but I'm not sure and I'm not going to try it to find out.

I hope Google find the middle ground and do a better job of designing software that has great user interfaces, software that makes its affordances visible without nannying or nagging users.


"Software that makes its affordances visible without nannying or nagging users."

That's a difficult task, one which I think we'll be wrestling with for a long time.




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