I did not, and hearing this guy’s story means that the problem hasn’t been completely solved.

For us, this was triggered by a question about our privacy policy (which we have, and always have had). I assumed that it was just a glitch in their review and follows-up software — specifically, that it didn’t give the full 7 day grace period. But it sounds like it’s a bigger problem than this.

One of the big frustrations for me was that their system was run from an anonymous mailbox, and seemed to have different folks responding different times. Also, if they sent you a message and you replied immediately, you might not hear back for days. At times, it seemed like I was either corresponding with a bot or someone with very bad English.

Maybe a tech journalist can write a story about what’s going on, and actually get some answers from them?