He doesn't come across badly here. Stern, but fair if a bit harsh. And the other guy comes across as a working device of non-standard proportions.

Seeing many of the responses make me wonder whether he's even really as ogrish online as some people suggest. Most of what I've seen pointed out by angry folks seem to be responses to things those people aren't citing.

Seeing the full exchange in this case, I'm hard put to see anything unusual with what Shaw said. Nice people and polite people get justifiably angry, too.