The same happens here, but DHL is the major player being replaced and it makes total sense for both Amazon and its customers. To be honest, since my first delivery made directly by Amazon, until now, I never missed a single package. It was delivered on time, most times on the day after the order. DHL on the other side has horrible drivers that would just drop off the package at the next post station, instead of knocking on your damn door, while you are at home. This is absolutely frustrating and I really hate DHL for that.
From what I heard (no hard facts, sorry) the payment of the drivers is not really worse than those of the DHL drivers. Yet they do a lot better job.
Personally, I don't understand the matter of having to pay nothing for the shipping of online orders. Why don't they charge at least 3€, which is then used to pay the drivers more? A regular DHL package costs about 6€, not including the package material itself. I would appreciate paying more for the delivery if I knew that the drivers receive a better salary with that.
> I would appreciate paying more for the delivery if I knew that the drivers receive a better salary with that.
Unfortunately most people do not think like that, and would just not buy the item (or would buy it from a cheaper competitor) if there were higher shipping fees. Amazon knows this; free shipping is essentially a marketing cost for them. And they know that even if the shipping/delivery experience is sometimes frustrating, people will still come back for more.
Always really depends on your local micro-location. Here, Amazon drivers behave a lot worse, and DHL works fine, and has the comfortable fallback of the Packstation.
Personally, I don't understand the matter of having to pay nothing for the shipping of online orders. Why don't they charge at least 3€, which is then used to pay the drivers more? A regular DHL package costs about 6€, not including the package material itself. I would appreciate paying more for the delivery if I knew that the drivers receive a better salary with that.