How interesting, my experience is completely different - I'm a UX Designer working in a squad and I/we find JIRA super easy to use, allows you to customise ticket types pretty much to our heart's content (including removing stuff you don't need), ditto customising the board and other features, allows us to track changes, comment on tickets, and works reliably. Almost nothing else allows us to do the same. Admittedly Jira has been overhauled recently and is much better than it was, plus some new features have been added. Oh, and there's an app which allows me to do most of what I need to do on my phone super quickly, partially thanks to the notifications.
You're a UX designer. a User Experience designer. User Experience is your profession. And you're telling me: JIRA, the application with massively nested hierarchical layouts and a 2 second response time for every user interaction is easy to use?
Jira has to be the most complicated monolithic issue tracker available. I should think even Jira's sales team would struggle to call it easy to use, particularly when compared to more simple competitors like Trello.
I certainly have not made UX my specialty so I'd like to know what markers I'm missing out on here. What kind of things is Jira putting forward that mitigates its crazy abstractions, its hierarchical layouts, combined with its slow response times? I thought those were the kinds of things that signified really bad UX.
Personally. I'm forced to use Jira as part of my job and have suffered terribly at its hands. If someone is finding it a breeze then it would be a great benefit to me to understand.
I second this. I've been using Jira on and off for years and I'm still having the feeling I haven't fully figured it out yet. In particular, there are some things that I still find unintuitive and which require more brain capacity than they should.
