> "but there was nothing on the checklist to make sure the experience is delightful."
This is the key point.
AWS is alright once you wrap your head around it. But it seems it was "designed" / gobbled together without any form of empathy for their poor users whatsoever. The best you can say about it that it works as documented. But you'll be reading a lot that to figure out what and how or even why. Absolutely nothing is straightforward, ever. I've indeed had the pleasure of figuring out hosting a static website on AWS via https. Took me several attempts top get right.
Calling that process complicated does not do it justice. It's basically a series of hacks to integrate components that were clearly not intended to be used like this. Think doing s3 redirects just to ensure www goes to the main domain. And then another set of redirects at the CDN level to ensure http goes to https. Make sure you name your resources just right or you will have a hard time pointing to them from route 53. (DNS). And of course you want auto renewing certificates to go with that. All possible. But it's indeed a long process with many pitfalls, possible mistakes, gotchas, etc.
This lack of empathy is a common failing with engineers that typically lack the end to end perspective on what users/customers actually need (they don't care, or if they do lack key information) and are actually discouraged from thinking for themselves by managers that are not a whole lot better that report to boards populated by sociopaths who just want their minions to do whatever the hell it is they do. Exaggerating of course. But decision making in large companies is problematic at best. Sane results are almost accidental once you reach a certain size.
SAAS software in general has this problem. Usability stops being a concern once you've locked enough customers into paying you in perpetuity.
This is the key point.
AWS is alright once you wrap your head around it. But it seems it was "designed" / gobbled together without any form of empathy for their poor users whatsoever. The best you can say about it that it works as documented. But you'll be reading a lot that to figure out what and how or even why. Absolutely nothing is straightforward, ever. I've indeed had the pleasure of figuring out hosting a static website on AWS via https. Took me several attempts top get right.
Calling that process complicated does not do it justice. It's basically a series of hacks to integrate components that were clearly not intended to be used like this. Think doing s3 redirects just to ensure www goes to the main domain. And then another set of redirects at the CDN level to ensure http goes to https. Make sure you name your resources just right or you will have a hard time pointing to them from route 53. (DNS). And of course you want auto renewing certificates to go with that. All possible. But it's indeed a long process with many pitfalls, possible mistakes, gotchas, etc.
This lack of empathy is a common failing with engineers that typically lack the end to end perspective on what users/customers actually need (they don't care, or if they do lack key information) and are actually discouraged from thinking for themselves by managers that are not a whole lot better that report to boards populated by sociopaths who just want their minions to do whatever the hell it is they do. Exaggerating of course. But decision making in large companies is problematic at best. Sane results are almost accidental once you reach a certain size.
SAAS software in general has this problem. Usability stops being a concern once you've locked enough customers into paying you in perpetuity.