Google having 24/7 email and phone support for google apps doesn't seem to jive with this statement in the parent:
"We have senior contacts at Google who we worked with"
Saying "senior contacts" seems to indicate that they have specific high level people that they personally know who were able to escalate beyond what the response would be for a typical user.
"We have senior contacts at Google who we worked with"
Saying "senior contacts" seems to indicate that they have specific high level people that they personally know who were able to escalate beyond what the response would be for a typical user.