In my experience living in California, government services such as the DMV and the post office tend to be more pleasant in small towns compared to in large metro areas. When I lived in San Luis Obispo and in Santa Cruz County, it was generally a smooth experience running errands at government facilities. In fact, I remember people smiling and being friendly in San Luis Obispo. In larger metros such as Sacramento and the Bay Area, though, I often have to contend with long lines and surly service.

I know this is just anecdata, but this is something I’ve noticed over the years.