> Perceptions of callers being more urgent and emotional were associated with less suspicion and violation of expectations, while perceptions of callers engaging in more information management and impression management were associated with more suspicion and violation of expectations.
This is scary. I have trained myself for decades to be as calm as possible in an emergency (I’ve completed numerous emergency responses trainings so that can fall back on training to overcome panic). I sometimes make dumb mistakes due to the stress but I at least communicate clearly. Becoming a suspect because I can remain calm sounds like a terrifying nightmare.
