I dont think people fully realise how novel Stripe actually is.
The idea of capturing payments via an API itself isn't unique, but the fact that as a company Stripe is actually on average pretty competent. I've never had an issue with stripe on the integration side because that just works.
I work with a massive variety of payment gateways, I'd imagine more than most people on this site ever will, 90% of them suck. The big ones all suck, Stripe's "competitors" suck. They all have effectively the same API but the issues are organisational.
Stripe is a technology company, its technology is good, its approach to the end user (Technical people implementing it) is good. The rest are finance companies and you get all the slow to move, impossible to get through to bureaucracy that comes with it. Of course they didn't respond to the actually issue and said "You've already solved it" and then ignored the actual problem. These payment providers sell their services to business not developers or anyone with technical chops.
They wont care about these issues because your boss has already been sold on the product, the issues are very very unlikely to change their mind and it is now your problem to solve.
> The rest are finance companies and you get all the slow to move, impossible to get through to bureaucracy that comes with it.
Look, I 100% get what you're saying here, but it's not (entirely) the other companies fault. The financial sector is incredibly regulated, and they're required to have policies and procedures for everything which leads to a terrible, no good, sub par user experience.
Stripe has (so far) managed to avoid this, but if (when) they end up in the regulators cross-hairs they too will become like many other financial companies. I mean, I want to be wrong on this but I don't think I am.
This is why a sane e-commerce platform should have routing through a bunch of different payment processors so they're not vulnerable to the regulator or regulatory officer anomalous behavior at any particular one.
How do you think Stripe had avoided the regulators crosshairs? Probably because the users are satisfied and not complaining. Which brings us back full circle to GP's comment on why users are happy.
I mean, Stripe are pretty young for a financial company. Assuming they keep growing, they'll eventually end up as the focus of regulation.
They do seem to be a very well run company, but if they end up as a bank, then they'd be globally systemic and at that point they'll be a focus for regulatory scrutiny
The idea of capturing payments via an API itself isn't unique, but the fact that as a company Stripe is actually on average pretty competent. I've never had an issue with stripe on the integration side because that just works.
I work with a massive variety of payment gateways, I'd imagine more than most people on this site ever will, 90% of them suck. The big ones all suck, Stripe's "competitors" suck. They all have effectively the same API but the issues are organisational.
Stripe is a technology company, its technology is good, its approach to the end user (Technical people implementing it) is good. The rest are finance companies and you get all the slow to move, impossible to get through to bureaucracy that comes with it. Of course they didn't respond to the actually issue and said "You've already solved it" and then ignored the actual problem. These payment providers sell their services to business not developers or anyone with technical chops.
They wont care about these issues because your boss has already been sold on the product, the issues are very very unlikely to change their mind and it is now your problem to solve.