I love Hetzner so much. I'm not affiliated I'm a really happy customer these guys just do everything right.

As long as you never have to interact with them. If you run into issues they have caused themselves, you'll find yourself dealing with a unique mix of arrogance and incompetence.

I've been using Hetzner for ~20 years and every single support interaction I've ever had with them has been top tier. Never AI bots, always humans who are helpful, courteous and prompt. I can't think of a single company, let alone hosting company, whose customer service has been so consistently good.

It certainly helps the service never does anything wonky that requires a support interaction in the first place.

Are you sure they're not just being German and you are misinterpreting what they are saying?

Just for comparison I use the cheapest netcup root server:

RS 1000 G12 AMD EPYC™ 9645 8 GB DDR5 RAM (ECC) 4 dedicated cores 256 GB NVMe

Costs 12,79 €

Results with the follwing command:

fio --name=randreadwrite \ --filename=testfile \ --size=5G \ --bs=4k \ --rw=randrw \ --rwmixread=70 \ --iodepth=32 \ --ioengine=libaio \ --direct=1 \ --numjobs=4 \ --runtime=60 \ --time_based \ --group_reporting

IOPS Read: 70.1k IOPS Write: 30.1k IOPS ~100k IOPS total

Throughput Read: 274 MiB/s Write: 117 MiB/s

Latency Read avg: 1.66 ms, P99.9: 2.61 ms, max 5.644 ms Write avg: 0.39 ms, P99.9: 2.97 ms, max 15.307 ms

Nice, on Hetzner AX41-nvme (~50 eur, from 2020) non-raid I get:

IOPS: read 325k, write 139k

Throughput: read 1271MB/s, write 545MB/s

Latency: read avg 0.3ms, P99.9 2.7ms, max 20ms; write: 0.14ms, P99.9 0.35ms max 3.3ms

so roughly 100 times iops and throughput of the cloud VMs

That is a bit of a unfair comparison. The Hetzner and DO instances are shared hosting, you are using dedicated ressources.

Using a Netcup VPS 1000 G12 is more comparable.

read: IOPS=18.7k, BW=73.1MiB/s

write: IOPS=8053, BW=31.5MiB/s

Latency Read avg: 5.39 ms, P99.9: 85.4 ms, max 482.6 ms

Write avg: 3.36 ms, P99.9: 86.5 ms, max 488.7 ms

Hetzner has dedicated resources too, but they also have 2 levels of shared resources, "Cost-Optimized" and "Regular Performance". The 3900 IOPS CX23 above is "Cost-Optimized".

Here are some "Regular Performance" shared resource stats

Hetzner CPX11 (Ashburn, 2 CPUs, 2GB, 5.49€ or $6.99/month before VAT)

read: IOPS=36.7k, BW=144MiB/s, avg/p99.9/max 2.4/6.1/19.5ms

write: IOPS=15.8k, BW=61.7MiB/s, avg/p99.9/max 2.4/6.1/18.7ms

Hetzner CPX22 (Helsinki, 2 CPUs, 4GB, 7.99€ or $9.49/month before VAT)

read: IOPS=48.2k, BW=188MiB/s, avg/p99.9/max 1.9/5.7/10.8ms

write: IOPS=20.7k, BW=80.8MiB/s, avg/p99.9/max 1.8/5.8/10.9ms

Hetzner CPX32 (Helsinki, 4 CPUs, 8GB, 13.99€ or $16.49/month before VAT)

read: IOPS=48.3k, BW=189MiB/s, avg/p99.9/max 1.9/6.2/36.1ms

write: IOPS=20.7k, BW=81.0MiB/s, avg/p99.9/max 1.8/6.3/36.1ms

Storage performance is practically always a shared resource, and that's what y'all are talking about here...