+1 on the self-hosted. A wishlist in silk accompanied by a 2-ton brick of a deal-breaker. You'd think the most solution-starved demographic for chat would be those behind a corporate firewall...
If we keep building for behind the firewall, then software for firewalls will continue to live. The only way to kill behind the firewall software is to stop building shrink-wrapped software.
Why kill shrink-wrap you ask? Because building and then promptly forgetting about software is a thing of the past. Now we have amazing tools that allow us to build even better solutions. Things like analytics, a/b testing and the cloud are the future for software. Why continue to build in the past?
