Give us a try? It seems this is the default line and that the users never get to piss off the support people because they're never given the chance.

Let us burn ourselves and then we can learn to use the stove. If we never understand the importance of that key we'll never get used to maintaining it properly.

Quite clearly - is there any messaging service that allows users to end-to-end encrypt? That is not PGP? There is such a conspicuous void in the market here...